Here are a few of our most frequently asked questions.
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- Extended Lead Time: during special promo period, orders may take a longer period to process, but don´t worry, we’re working to deliver your order as soon as possible.
- All styles are subject to stock availability. Cupons are noncumulative
- Price adjustments won't be available for previous purchases.
- This is a super busy time of the year, right? We know you’re on the go, getting ready to dress in happiness for special moments. Due to the high volume of contacts, our cellphone will be turned off, ok? This way, we can answer your questions faster over e-mail and chat. We’re here to help you from Monday to Friday, from 9 AM EST to 6 PM EST.
- Items tagged as FINAL SALE, products cannot be exchanged or returned.
- Unworn, unwashed, undamaged pieces with original tags attached are eligible for a return or an exchange;
- Exchanges are available for different sizes and styles;
- All sale items marked as final sale cannot be returned or exchanged. They are marked and are the ones with 60% off or more.
- Discounts cannot be combined with any other offer;
- Mailed returns must be postmarked within 30 days of the delivery date;
- Price matches can only be honored within 7 days of purchase and any duties and taxes paid are nonrefundable. All refunds will be credited to the original form of payment.
- For Returns, please visit our Returns page.
- In order to make your return easier, please pay attention to the step-by-step instructions on the website and make sure to mark only the items you're going to send back to our Warehouse.
Our return policy states that you can return your purchase within 30 days starting from the day you placed your order. All items tagged as FINAL SALE cannot be exchanged or returned. Exchanges are available for different sizes and styles. Please use the shipping label provided through our portal to ship the item back to us.
If you need to return an order in which the purchase qualified for a free gift, the gift must be returned with the rest of your order if you no longer qualify for the offer. If the gift is not returned, we serve the right to charge you the full price of the item in the payment method the original purchase was made with.
If the cancellation is not possible, please, don't worry! Once you receive your package, please make a free return.
Standard Shipping (4-8 business days)
You will receive your order within 1-8 business days from the shipping date. We do not ship on the weekends or holidays, and we also don't offer a Saturday delivery option. Once shipped, you will receive a Shipment Confirmation email with a tracking number. Some orders may be subject to signature requirement upon delivery due to order value. UPS usually operates between 9am—6pm on business days. Please note that UPS cannot deliver to P.O. Boxes or APO/FPO addresses. *Taxes will be added when laws apply.
1. Washing Process
The tub symbolizes the domestic washing treatment by manual or mechanical process. It is used to transmit information regarding the maximum temperature for washing and other cleaning processes.
2. Bleaching Process
The triangle symbolizes the bleaching process.
3. Drying Process
The circle with the square represents the drying drum which is used after the washing. The maximum temperature is indicated by one or two dots inside the symbol.
4. Natural Drying Process
The symbols above mean natural drying. The square with three vertical lines inside represents drip, where the textile is hung wet and may or may not be straightened after the water excess.
5. Ironing Process
The iron symbol represents the domestic ironing and ironing pressing process, with or without steam. The maximum temperature is indicated by one, two, or three dots inside the symbol.
6. Professional Cleaning Process (Dry or Humid)
The circle symbolizes the dry cleaning and wet cleaning processes for textiles (excluding genuine leather and fur) made by professionals. the wet cleaning symbol is optional.
- Are you a sun-filled, enthusiastic professional? A free spirit full of positive energy and detail oriented? Do you have a bright smile, positive attitude and a shining soul? Send your resume to https://linkedin.com/company/grupo-soma/
Do you want to be a stockist?
We're happy to know about your interest to be part of FARM. Please, contact email@example.com for more information.